Complaint Policy - $100.00


The purpose of this Complaint Policy Template is to provide guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, or other type of financial institution.

Table of Contents

Purpose and Contents - Topic 1
Policy Statement - Topic 2
Types of Complaints - Topic 3
Complaint Submission and Processing Procedures - Topic 4
Audit Policy - Topic 5
Staff Training - Topic 6
Retention of Documentation - Topic 7

Includes the following form templates:
Complaint Log (1 page)
Complaint Report (1 page)

Recent updates to this product:
08/01/18 Update
OCC Bulletin 2018-18 - Revised Compliance Management Systems Booklet

This Complaint Policy Template (approximately 7 pages) is available to purchase from in Microsoft® Word format for $100.00.

The complete contents of this product are also included in the Compliance Management Policy.

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