Complaint Policy - $100.00


The purpose of this Complaint Policy is to provide guidelines for the reporting and handling of customer or non-customer complaints to a financial institution.

Table of Contents

Purpose and Contents - Topic 1
Policy Statement - Topic 2
Types of Complaints - Topic 3
Complaint Submission and Processing Procedures - Topic 4
Audit Policy - Topic 5
Staff Training - Topic 6
Retention of Documentation - Topic 7

Includes the following form templates:
Complaint Log (1 page)
Complaint Report (1 page)

This policy template (approximately 7 pages) is available to purchase from in Microsoft® Word format for $100.00.

The complete contents of this product are also included in the Compliance Management Policy.

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Sample Request

Click here if you are a new financial institution client and are interested in receiving a sample version of this product by e-mail attachment.

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