Merchant Services Program Policy - $275.00


The purpose of this Merchant Services Program Policy is to address a financial institution's program of providing merchant services to qualified business customers in accordance with all related laws, rules and regulations. In general, the Merchant Services Program involves the settlement of electronic payment transactions for merchant customers. Merchant processing activities involve gathering sales information from the merchant, obtaining authorization for the transaction, collecting funds from the card issuing bank, and reimbursing the merchant.

Table of Contents

Purpose and Contents - Topic 1
Policy Statement - Topic 2
Definitions - Topic 3
Structure of Accountability - Topic 4
Risk Management - Topic 5
Product Definition and Pricing - Topic 6
Operational Overview - Topic 7
Underwriting Guidelines Policy - Topic 8
Service Establishment Procedures and Responsibilities - Topic 9
Changes or Deletions - Topic 10
Fraud Monitoring - Topic 11
Chargeback Monitoring - Topic 12
Audit Policy - Topic 13
Staff Training - Topic 14
Retention of Documentation - Topic 15

Recent updates to this product:
07/05/17 Update

This policy template (approximately 44 pages) is available to purchase from in Microsoft® Word format for $275.00.

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