Merchant Services Program Policy - $275.00


The purpose of this Merchant Services Program Policy Template is to address the program of a bank, credit union, or other type of financial institution of providing merchant services to qualified business customers in accordance with all applicable laws, rules and regulations. In general, the Merchant Services Program involves the settlement of electronic payment transactions for merchant customers. Merchant processing activities involve gathering sales information from the merchant, obtaining authorization for the transaction, collecting funds from the card issuing bank, and reimbursing the merchant.

Table of Contents

Purpose and Contents - Topic 1
Policy Statement - Topic 2
Definitions - Topic 3
Structure of Accountability - Topic 4
Risk Management - Topic 5
Product Definition and Pricing - Topic 6
Operational Overview - Topic 7
Underwriting Guidelines Policy - Topic 8
Service Establishment Procedures and Responsibilities - Topic 9
Changes or Deletions - Topic 10
Fraud Monitoring - Topic 11
Chargeback Monitoring - Topic 12
Audit Policy - Topic 13
Staff Training - Topic 14
Retention of Documentation - Topic 15


This Merchant Services Program Policy Template (approximately 44 pages) is available to purchase from in Microsoft® Word format for $275.00.

Mix and Match Volume Pricing

Would you like to mix and match multiple policies, procedures or job descriptions and receive a special volume discount? Click here to see how much you can save.

Sample Request

Click here if you are a new financial institution client and are interested in receiving a sample version of a product by e-mail attachment.

Need Help?

If you need assistance or didn't find what you are looking for, please contact us. We're here to help.