Do-Not-Call Policy

$150.00

This Do-Not-Call Policy Template addresses national Do-Not-Call registry and Telephone Consumer Protection Act (TCPA) compliance of a bank, credit union, fintech company, or other type of financial institution.  In general, Federal Communications Commission (FCC) regulations prohibit all commercial telemarketers from calling any phone number on the registry without being subject to financial penalties.  For those numbers not on the registry, the regulations set a maximum rate on the number of abandoned calls and require telemarketers to transmit caller ID information.  The regulations also modify the FCC’s unsolicited facsimile advertising requirements, which in turn were modified by the Junk Fax Prevention Act.  See more information about this product below.  In addition, we recommend adding a Product Update Protection Plan to your shopping cart to ensure you automatically receive an updated version of this policy template every time it is revised by us via e-mail within one year from the date of purchase.

Do-Not-Call Policy

This Do-Not-Call Policy Template addresses national Do-Not-Call registry and Telephone Consumer Protection Act (TCPA) compliance of a bank, credit union, fintech company, or other type of financial institution.  In general, Federal Communications Commission (FCC) regulations prohibit all commercial telemarketers from calling any phone number on the registry without being subject to financial penalties. For those numbers not on the registry, the regulations set a maximum rate on the number of abandoned calls and require telemarketers to transmit caller ID information.  The regulations also modify the FCC’s unsolicited facsimile advertising requirements, which in turn were modified by the Junk Fax Prevention Act.

Table of Contents

  • Purpose and Contents – Topic 1
  • Policy Statement – Topic 2
  • Definitions – Topic 3
  • General Prohibitions – Topic 4
  • Prohibitions on Prerecorded Calls to Residential Lines – Topic 5
  • Safe Harbor – Topic 6
  • Disclosures and Notices for Artificial or Prerecorded Voice Telephone Messages – Topic 7
  • Do-Not-Call Lists – Topic 8
  • Prohibitions on Use of Telephone Fax Machine, Computer, or Other Device – Topic 9
  • Audit Policy – Topic 10
  • Staff Training – Topic 11
  • Retention of Documentation – Topic 12

Recent updates to this product:
03/04/24 Update
FCC Press Release – FCC Adopts Rules to Empower Consumers to Stop Robocalls and Texts
11/15/23 Update
OCC Bulletin 2023-35 – Telephone Consumer Protection Act: Revised Interagency Examination Procedures and Rescissions

This Do-Not-Call Policy Template (approximately 12 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.

NOTE: The complete contents of this product are also included in the Marketing Plan and Program Policy Template.

We offer bank policy template documents that are fully customizable to help meet your financial institution’s needs. Once you place your order with us, we will send the Microsoft Word documents directly to your email inbox. Our service is fast so you don’t have to wait to get started.

Want to ensure your purchase from BankPolicies.com remains current? Add a Product Update Protection Plan to your shopping cart to ensure that you will automatically receive an updated version every time it is revised via e-mail within one year from the last date of purchase. This timely and cost-effective solution ensures that you stay on top of federal regulatory changes and industry recommended best practices.

When updates are made you will receive detailed information regarding why the product was updated and what has changed within the product in our Product Update Notification e-mail correspondence. This enables you to make an informed decision on whether to make any changes to the policy or procedure you implemented for your financial institution from the revised template.

BankPolicies.com provides your financial institution with the best bank policy template products available in the industry. You will always be up to date with the latest changes to bank policies and never have to worry about being out of compliance with the various laws, rules and regulations issued by the Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), Federal Reserve, Office of the Comptroller of the Currency (OCC), or other federal regulatory bodies that may apply to your organization.

Our dedicated staff of career banking industry professionals are ready to keep your financial institution up to date with the latest bank policy standards and industry best practices. Purchase your bank policies from us today and rest easy knowing you have the right team helping you and your organization stay compliant. We look forward to earning your business for all of your bank policy needs.

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