Language Access Plan Policy
This Language Plan Policy Template is for a bank, credit union, fintech company, or other type of financial institution to provide persons with limited English proficiency (LEP) meaningful access to the organization’s operations, programs and products and services to better serve their financial needs and to assist the organization in complying with the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd- Frank Act) prohibitions against engaging in any unfair, deceptive, or abusive act or practice (UDAAP), the Equal Credit Opportunity Act (ECOA), and other applicable laws, rules and regulations.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Structure of Responsibility and Accountability – Topic 3
- Principles for Serving LEP Persons – Topic 4
- LEP Compliance Matters – Topic 5
- Complaint Procedures – Topic 6
- Audit Policy – Topic 7
- Staff Training – Topic 8
- Retention of Documentation – Topic 9
This Language Access Plan Policy Template (approximately 9 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
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