Consumer Loan Policy
This Consumer Loan Policy Template addresses consumer loan products, underwriting, and related lending operations of a bank, credit union, fintech company, or other type of financial institution. In general, the primary purpose of an organization’s consumer lending operations is to generate income while serving the credit needs of all creditworthy consumers within its geographic area by maintaining an effective loan policy and underwriting standards, in conjunction with sound loan administration by its officers and lending personnel, in order to achieve a healthy loan portfolio.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Definitions – Topic 3
- Risk Management – Topic 4
- Responsibility – Topic 5
- General Credit Underwriting Guidelines – Topic 6
- Account Management – Topic 7
- Unsecured Term Loans – Topic 8
- Revolving Lines of Credit – Topic 9
- Vehicle Loans – Topic 10
- Boat/RV/Trailer Loans – Topic 11
- Motorcycle and ATV Loans – Topic 12
- Overdraft Protection – Topic 13
- Savings/TCD Secured Loans – Topic 14
- Employee Consumer Loan Processing Procedures – Topic 15
- Payday, Vehicle Title, and High-Cost Installment Loans – Topic 16
- Marketplace Loan Program – Topic 17
- Student Loan Program – Topic 18
- Program Reporting – Topic 19
- Collections – Topic 20
- Consumer Debt Sales – Topic 21
- Secured Loans Discharged in Chapter 7 Bankruptcy – Topic 22
- Non-Accrual Status – Topic 23
- Risk Rating Assignment – Topic 24
- Audit Policy – Topic 25
- Staff Training – Topic 26
- Retention of Documentation – Topic 27
Includes the following form templates:
- Consumer Loan Override Request – (1 page)
- Loan Presentation – Consumer – (1 page)
Recent updates to this product:
FDIC FIL-19-2023 – Supervisory Guidance on Charging Overdraft Fees for Authorize Positive, Settle Negative Transactions
OCC Bulletin 2023-12 – Overdraft Protection Programs: Risk Management Practices
OCC Bulletin 2022-20 – Accounting: Bank Advisory Series Updated – Accounting Standards Update (ASU) 2022-02 – “Financial Instruments – Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures”
CFPB Bulletin 2022-03 – Servicer Responsibilities in Public Service Loan Forgiveness Communications
FDIC Final Rule – Real Estate Lending Standards
OCC Bulletin 2021-52 – Retail Lending: Revised Comptroller’s Handbook Booklet and Rescissions
This Consumer Loan Policy Template (approximately 183 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
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