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Electronic Mail (E-Mail) Policy


The purpose of this Electronic Mail (E-Mail) Policy Template is to address rights and responsibilities regarding the proper use of electronic mail (e-mail) within a bank, credit union, or other type of financial institution.  See more information about this product below.

E-Mail Policy

The purpose of this E-Mail Policy Template is to address rights and responsibilities regarding the proper use of electronic mail (e-mail) within a bank, credit union, or other type of financial institution.

Table of Contents

  • Purpose and Contents – Topic 1
  • Policy Statement – Topic 2
  • Definitions – Topic 3
  • E-Mail Standards – Topic 4
  • Access to E-Mail – Topic 5
  • Use Guidelines – Topic 6
  • Personal Conduct Guidelines – Topic 7
  • Confidential Information Guidelines – Topic 8
  • Risk Management – Topic 9
  • E-Mail Related Fraud Procedures – Topic 10
  • Escalation Procedures – Topic 11
  • CAN-SPAM Policy – Topic 12
  • Audit Policy – Topic 13
  • Staff Training – Topic 14
  • Retention of Documentation – Topic 15

Includes the following form templates:

  • Information Systems Employee Information Protection Acceptance (1 page)
  • Information Systems Facilities Access Request (1 page)
  • Information Systems Problem Worksheet (1 page)

Recent updates to this product:
08/01/19 Update
FinCEN Advisory FIN-2019-A005 –  Updated Advisory on Email Compromise Fraud Schemes Targeting Vulnerable Business Processes
Federal Reserve 07/15/19 FED360 – Gone Phishing – Tips to Help Protect Your Organization from Phishing Attempts
04/01/19 Update
NIST Special Publication 800-177 Rev. 1 – Trustworthy Email

This Electronic Mail (E-Mail) Policy Template (approximately 34 pages) is available to purchase from in Microsoft® Word format.

Want to ensure your purchase from remains current? Add a Product Update Protection Plan to your shopping cart to ensure that you will automatically receive an updated version every time it is revised via e-mail within one year from the last date of purchase. This timely and cost-effective solution ensures that you stay on top of federal regulatory changes and industry recommended best practices.

When updates are made you will receive detailed information regarding why the product was updated and what has changed within the product in our Product Update Notification e-mail correspondence. This enables you to make an informed decision on whether to make any changes to the policy or procedure you implemented for your financial institution from the revised template. provides your financial institution with the best bank policy template products available in the industry. You will always be up to date with the latest changes to bank policies and never have to worry about being out of compliance with the various laws, rules and regulations issued by the Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), Federal Reserve, Office of the Comptroller of the Currency (OCC), or other federal regulatory bodies that may apply to your organization.

Our dedicated staff of career banking industry professionals are ready to keep your financial institution up to date with the latest bank policy standards and industry best practices. Purchase your bank policies from us today and rest easy knowing you have the right team helping you and your organization stay compliant. We look forward to earning your business for all of your bank policy needs.

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