Complaint Policy
This Complaint Policy provides guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, fintech company, or other type of financial institution.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Risk Management – Topic 3
- Types of Complaints – Topic 4
- Complaint Submission and Processing Procedures – Topic 5
- Audit Policy – Topic 6
- Staff Training – Topic 7
- Retention of Documentation – Topic 8
Includes the following form templates:
- Complaint Log (1 page)
- Complaint Report (1 page)
Recent updates to this product:
09/03/24 Update
Federal Reserve – Consumer Compliance Outlook
This Complaint Policy (approximately 10 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
NOTE: The complete contents of this product are also included in the Compliance Management Policy.
Product Update Protection Plan
Ensure your purchase from BankPolicies.com remains current by adding a Product Update Protection Plan to your shopping cart. You’ll automatically receive an updated version via e-mail every time it’s revised, within one year from the last date of purchase.
