This Complaint Policy Template provides guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, fintech company, or other type of financial institution.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Types of Complaints – Topic 3
- Complaint Submission and Processing Procedures – Topic 4
- Audit Policy – Topic 5
- Staff Training – Topic 6
- Retention of Documentation – Topic 7
Includes the following form templates:
- Complaint Log (1 page)
- Complaint Report (1 page)
This Complaint Policy Template (approximately 8 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
NOTE: The complete contents of this product are also included in the Compliance Management Policy.
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