The purpose of this Complaint Policy Template is to provide guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, fintech company, or other type of financial institution.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Types of Complaints – Topic 3
- Complaint Submission and Processing Procedures – Topic 4
- Audit Policy – Topic 5
- Staff Training – Topic 6
- Retention of Documentation – Topic 7
Includes the following form templates:
- Complaint Log (1 page)
- Complaint Report (1 page)
This Complaint Policy Template (approximately 8 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
NOTE: The complete contents of this product are also included in the Compliance Management Policy.
Want to ensure your purchase from BankPolicies.com remains current? Add a Product Update Protection Plan to your shopping cart to ensure that you will automatically receive an updated version every time it is revised via e-mail within one year from the last date of purchase. This timely and cost-effective solution ensures that you stay on top of federal regulatory changes and industry recommended best practices.
When updates are made you will receive detailed information regarding why the product was updated and what has changed within the product in our Product Update Notification e-mail correspondence. This enables you to make an informed decision on whether to make any changes to the policy or procedure you implemented for your financial institution from the revised template.
BankPolicies.com provides your financial institution with the best bank policy template products available in the industry. You will always be up to date with the latest changes to bank policies and never have to worry about being out of compliance with the various laws, rules and regulations issued by the Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), Federal Reserve, Office of the Comptroller of the Currency (OCC), or other federal regulatory bodies that may apply to your organization.
Our dedicated staff of career banking industry professionals are ready to keep your financial institution up to date with the latest bank policy standards and industry best practices. Purchase your bank policies from us today and rest easy knowing you have the right team helping you and your organization stay compliant. We look forward to earning your business for all of your bank policy needs.