Complaint Policy

$175.00

This Complaint Policy provides guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, fintech company, or other type of financial institution.  See more information about this product below.

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Description

Complaint Policy

This Complaint Policy provides guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, fintech company, or other type of financial institution.

Table of Contents

  • Purpose and Contents – Topic 1
  • Policy Statement – Topic 2
  • Risk Management – Topic 3
  • Types of Complaints – Topic 4
  • Complaint Submission and Processing Procedures – Topic 5
  • Audit Policy – Topic 6
  • Staff Training – Topic 7
  • Retention of Documentation – Topic 8

Includes the following form templates:

  • Complaint Log (1 page)
  • Complaint Report (1 page)

Recent updates to this product:
09/03/24 Update
Federal Reserve – Consumer Compliance Outlook

This Complaint Policy (approximately 10 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.

NOTE: The complete contents of this product are also included in the Compliance Management Policy.

Product Update Protection Plan

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