The purpose of this Complaint Policy Template is to provide guidelines for the reporting and handling of consumer, customer, or non-customer complaints to a bank, credit union, or other type of financial institution.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Types of Complaints – Topic 3
- Complaint Submission and Processing Procedures – Topic 4
- Audit Policy – Topic 5
- Staff Training – Topic 6
- Retention of Documentation – Topic 7
Includes the following form templates:
- Complaint Log (1 page)
- Complaint Report (1 page)
This Complaint Policy Template (approximately 7 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
NOTE: The complete contents of this product are also included in the Compliance Management Policy.
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When updates are made you will receive detailed information regarding why the product was updated and what has changed within the product in our Product Update Notification e-mail correspondence. This enables you to make an informed decision on whether to make any changes to the policy or procedure you implemented for your financial institution from the revised template.
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