Do Not Call Policy
The purpose of this Do Not Call Policy Template is to address national Do Not Call registry and Telephone Consumer Protection Act (TCPA) compliance of a bank, credit union, or other type of financial institution. In general, Federal Communications Commission (FCC) regulations prohibit all commercial telemarketers from calling any phone number on the registry without being subject to financial penalties. For those numbers not on the registry, the regulations set a maximum rate on the number of abandoned calls and require telemarketers to transmit caller ID information. The regulations also modify the FCC’s unsolicited facsimile advertising requirements, which in turn were modified by the Junk Fax Prevention Act.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Definitions – Topic 3
- General Requirements – Topic 4
- Bank Telemarketing Activities – Topic 5
- Do-Not-Call Compliance – Topic 6
- Automated Dialing and Abandoned Calls Compliance – Topic 7
- Removal Requests and Complaints – Topic 8
- Audit Policy – Topic 9
- Staff Training – Topic 10
- Retention of Documentation – Topic 11
This Do Not Call Policy Template (approximately 11 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
NOTE: The complete contents of this product are also included in the Marketing Plan and Program Policy Template.
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