Do-Not-Call Policy
This Do-Not-Call Policy Template addresses national Do-Not-Call registry and Telephone Consumer Protection Act (TCPA) compliance of a bank, credit union, fintech company, or other type of financial institution. In general, Federal Communications Commission (FCC) regulations prohibit all commercial telemarketers from calling any phone number on the registry without being subject to financial penalties. For those numbers not on the registry, the regulations set a maximum rate on the number of abandoned calls and require telemarketers to transmit caller ID information. The regulations also modify the FCC’s unsolicited facsimile advertising requirements, which in turn were modified by the Junk Fax Prevention Act.
Table of Contents
- Purpose and Contents – Topic 1
- Policy Statement – Topic 2
- Definitions – Topic 3
- General Prohibitions – Topic 4
- Prohibitions on Prerecorded Calls to Residential Lines – Topic 5
- Safe Harbor – Topic 6
- Disclosures and Notices for Artificial or Prerecorded Voice Telephone Messages – Topic 7
- Do-Not-Call Lists – Topic 8
- Prohibitions on Use of Telephone Fax Machine, Computer, or Other Device – Topic 9
- Audit Policy – Topic 10
- Staff Training – Topic 11
- Retention of Documentation – Topic 12
Recent updates to this product:
11/15/23 Update
OCC Bulletin 2023-35 – Telephone Consumer Protection Act: Revised Interagency Examination Procedures and Rescissions
This Do-Not-Call Policy Template (approximately 11 pages) is available to purchase from BankPolicies.com in Microsoft® Word format.
NOTE: The complete contents of this product are also included in the Marketing Plan and Program Policy Template.
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